Terms & Conditions

These terms apply to all cleaning services quoted or carried out by True Clean Pressure Washing (ABN 98 681 963 236). By accepting a quote or booking a service you agree to these terms.

Quotes are based on the information and photos supplied by the client and are valid for 30 days.

If the site differs materially from what was described, for example larger area, heavier soiling, restricted access or additional surfaces, we will advise a revised price before continuing.

Bookings are confirmed once a date is agreed in writing by phone, message or email.

We ask for at least 24 hours notice to cancel or reschedule. Cancellations inside that window may attract a call out fee to cover the reserved time.

Work may be rescheduled by either party where weather or site conditions make cleaning unsafe or ineffective.

The client agrees to provide safe access to the work area along with a usable water supply and power point unless other arrangements have been agreed in advance.

Please move vehicles, furniture, pot plants, toys and other loose items before we arrive, and keep children and pets clear of the work area while equipment is running.

Windows and doors should be closed and any known leaks, damaged seals, loose render, flaking paint or defective surfaces must be pointed out before work begins.

We select the pressure, equipment and cleaning solutions appropriate to each surface and treat organic growth at the source rather than simply blasting it away.

Cleaning restores surfaces as far as the condition of the material allows. Permanent staining, oil penetration, rust, efflorescence, wear, fading, previous damage and poor original workmanship may not be fully removable, and no specific result is guaranteed where the surface itself is compromised.

True Clean Pressure Washing holds public liability insurance and takes all reasonable care on site.

We are not liable for damage arising from pre existing faults or conditions outside our control, including but not limited to failing grout or mortar, loose or lifting tiles, deteriorated timber, cracked or crumbling concrete, faulty seals, poorly fitted windows or doors, unsecured fittings, blocked or damaged drainage, or paint and coatings already failing before our arrival.

Any claim of damage caused by our work must be reported to us within 48 hours of service completion so that it can be inspected.

Payment is due on completion of the work unless different terms have been agreed in writing.

Accepted methods are bank transfer and other methods advised at the time of booking. Invoices unpaid after 7 days may incur reasonable recovery costs.

We may take before and after photos of the work for quality records and marketing. Photos never include identifying details such as street numbers or number plates. Let us know at the time of booking if you would prefer your property not be used in marketing and we will respect that.

Details submitted through our quote form, including your name, contact details, message and any photos, are used only to prepare your quote and carry out the work. We do not sell or share your information with third parties for marketing.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.

True Clean Pressure Washing, Sydney. Phone 0433 814 454. Email truecleanpressurewashing.sydney@gmail.com.